For the shipment and delivery of our orders we use PostNL.
They deliver your order right at your door.
It may happen that a purchase is not satisfactory, you can then use the right of withdrawal.
Read more about the right of withdrawal.
Attention: shipping costs for returning within right of withdrawal are for the customer.
Returning your order
Announce your return within your Djoozy account. Select the right order and product you want to return.
A Djoozy employee will send you a return sticker. Print this sticker, and your return is free of charge.
Make sure the order is complete, and as far as possible to be returned in original condition. Remove accounts and apps added by you.
Include a copy of the purchase invoice or packing slip.
Carefully pack the product in its own packaging and use an appropriate packaging for the shipment.
If for other reasons want or will need to return an order, please contact our customer service. They will advise where possible to remedy faults or provide any other information on the return.
Add to the administrative settlement is always a copy of the purchase invoice and ensure proper packaging to protect the device.
When warranty claims will always be required to make a purchase invoice with the return. Your invoice is also your proof of warranty.
Returns can be sent to:
Pieter Ghijsenlaan 24 F